New Online Customer Portal

Customer Portal Hub

We’re pleased to let you know that Bay Pavillions has upgraded its customer management system from Links Modular Solutions to Perfect Gym, on 22 April 2026.

This upgrade is part of our ongoing commitment to providing a more modern, user-friendly, and efficient service for all members and guests.

What this means for you

You’ll benefit from:

A more user-friendly online customer portal
Online Group Fitness class bookings made easier
Ability to manage your Swimming Lesson booking online
Live updates of Lap Lane availability via the Bay Pavillions website

Member login

Quick links

Membership FAQs

Group fitness FAQs

Learn to Swim FAQs

Contact us

Membership FAQs

How do I create a new membership?

Visit Customer Portal and click “Join / Create Account”
Register your details and create your password.
Select ‘Next’.
Check your summary, complete the membership agreement and select ‘Next’.
Make payment:
Select to pay ongoing direct debits with a bank account or credit card. Initial balances (join fee + pro rata) must be paid by credit card.
Note, payments are handled by our secure 3rd party provider Payrix.
You will receive an email confirming that you are now a member with your contract attached.
Visit us to collect your membership access band / tag and ask us any questions you may have.

How do I freeze my membership?

Log into the Customer Portal and click Contract details under ‘Account’ tab
Select your membership
Click ‘Freeze Contract’
Select which suspension you require, i.e. Medical or Membership suspension.
Select your start and end date for your freeze along with the reason for your freeze.
Select ‘Confirm’.
You will receive an email confirming your freeze, if this email is not correct, please log back into the client portal and update the details.

Can I unfreeze my membership earlier than I origianlly had?

Yes, you can log into the Customer Portal and unfreeze your contract earlier than you originally planned.

How do I cancel my membership?

If you would like to cancel your membership, please see our friendly Customer Experience team to fill in a cancellation form and they will cancel this membership for you.

Can I transfer my membership to another person?

No, this is not possible. You will need to cancel your membership, and they will need to sign up separately.

Can I use my membership if I have any outstanding payments?

No, your membership access band / tag will not allow you access into the facility if you have an outstanding payment on your account.

Group Fitness FAQs

How do I book a class?

Access the Customer Portal and log in using your username and password.
Click Book up the top section of the portal.
Find the class you are wishing to book into.
Click Book now on the right hand side.
Click Book now on the second screen which will confirm your class booking.
You will then receive a confirmation email that you have booked into this class.
If this confirmation email is incorrect, please ensure you have booked into the correct class using the ‘My Bookings’ section on the client portal.

Can I book into a group fitness class as a casual?

Yes, you can! To attend as a casual, you’ll need to sign up for a free account first. We recommend creating your account before visiting the centre, as this will save you time and make the booking process quicker. Click Here to create a free account.

How do I view my class bookings?

Access the Customer Portal and log in using your username and password.
Select ‘My Bookings’ to see class bookings.
You will be able to view all bookings for you.

How do I change my group fitness booking?

Access the Customer Portal and log in using your username and password.
Select ‘My Bookings’ to see class bookings.
You will be able to view all bookings for you.
Click ‘Manage Bookings‘ on the right hand side.
Click on ‘Cancel booking‘.
Click on ‘Confirm cancellation‘ button.
Go back to the Book button at the top and book into the class you are wanting to book into

If an instructor changes what will happen?

If your instructor changes there will be an email notification sent to you to inform you of this change.

What will happen if my group fitness class is cancelled?

If your group fitness class is cancelled by us there will be an email notification sent to you to inform you of this.

If you have paid for this class as a guest, there will be a credit on your account to use next time.

How do I cancel a class?

Access the Customer Portal and log in using your username and password.
Select ‘My Bookings’ to see class bookings.
You will be able to view all bookings for you.
Click cancel booking on the right-hand side.
Click cancel booking again on the next screen.

How far in advance can I book a group fitness class?

Members: Can book into our group fitness classes through the Customer Portal 25 hours days before the class time.

Non-members / Guests: Can only book in-person at reception

Group Fitness timetable can be found here.

Learn to Swim FAQs

How to register an absence (and receive a make-up credit)

Login to the Customer Portal
Select ‘My Bookings’
Select the date you are absent
Select ‘Manage Bookings’
Select ‘Cancel booking’ next to the student’s name
Select ‘Confirm Cancellation’ and you will receive a make-up credit (see the Make Up Policy page on our website for terms and eligibility).
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self-managed by parents.

How to use a make up credit lessons

Login to the Customer Portal
Select Book
Select Courses
Select the blue toggle-switch in the top left hand corner to “single/make-up lesson”
Use the filter to select your relevant level
Use the timetable to find your preferred day and time associated to your level
Select ‘Book now’ to bring up your options
Select ‘Book now’ next to the student’s name
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.

How do i change a lesson time (transfer classes)

Login to Customer Portal
Transfer student to new class time
- Select ‘Book’ tab
- Select ‘Courses’
- Filter by Activity type ‘Swimming Lessons’
- Filter by level required for example ‘Level 2’
- Find day and time required.
- Click ‘Enrol now’
- Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’)
- Select the group you wish to transfer from
- Select ‘Next’
Confirm changes made
- Select ‘Confirm transfer’ (double check the date of your first lesson)

My child has progressed to the next level, what do I need to do?

Once you have been assessed and have received a progression certificate you are able to enrol into a new class with your new level online.

Login to Customer Portal
Transfer student to new class time.
- Select ‘Book’
- Select ‘Courses’
- Filter by Activity type ‘Swimming Lessons’
- Filter by level required for example ‘Level 1’
- Find day and time required.
- Click ‘Enrol now’
- Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’)
- Select the group you wish to transfer from
- Select ‘Next’
Confirm changes made
- Select ‘Confirm Transfer’

How do I track my child's progress?

To View assessment

Select ‘My Account’

Select ‘Skills’

Select which student you would like to view the skills for by using the drop-down box.

Does swimming run throughout the year?

Swimming lessons continue throughout the year.

If your lesson falls on a public holiday, lessons will not run, and payment will not be deducted for the lesson.

There is a break over the summer / new year period where swimming lessons can be suspended. We will send information out on how to action this closer to the end of the year.

Important: We have migrated to a new membership portal

Upcoming Events

Erth’s Shark Dive: Live on Stage

Melbourne International Comedy Festival Roadshow

Opening Hours

Opening Hours

New Online Customer Portal

Customer Portal Hub

Quick links

Membership FAQs

Group fitness FAQs

Learn to Swim FAQs

Contact us

Membership FAQs

Group Fitness FAQs

Learn to Swim FAQs

Opening Hours

Opening Hours

Upcoming Events

Erth’s Shark Dive: Live on Stage

Melbourne International Comedy Festival Roadshow